At Voorshe, your satisfaction is our priority, and we are committed to providing a clear and reliable shopping experience. This policy outlines our exchange, return, and refund policies for orders placed through our online store.
First: Retrieval
The customer has the right to request a product return within 3 days of receiving the order, provided that:
• The product must be unused or unworn.
• Do not apply perfumes or chemicals directly to the product.
• It must be in its original condition.
• It must be inside its original packaging, with all the accessories included.
• The product must not have been damaged, scratched, or altered due to use.
• If it is proven that the damage resulted from misuse, the customer is not entitled to a replacement or refund.
• The product must not be one of the products excluded from return according to the applicable regulations.
The product is inspected upon receipt, and if it meets the return conditions, the request is accepted and the amount is refunded according to the payment mechanism used in the request.
Second: Replacement
A product replacement can be requested within 3 days of the order receipt date, provided that the product is unused, in its original condition and packaging.
The replacement will take place after the product has been received, inspected and confirmed to meet the replacement requirements.
If the customer wishes to exchange the product without any error on the part of the store (such as changing the size or color):
The customer bears the full round-trip shipping costs.
Third: Damaged or faulty products
If the product arrives:
• Damaged.
• Different from the product that was ordered.
• Or it has a manufacturing defect.
Please contact us immediately upon receiving the order, and send clear pictures of the product and packaging.
In this case, Voorshe will bear the shipping costs related to handling the problem, according to the situation and applicable regulations.
Fourth: Shipping costs
In the event of a return due to the customer's desire to cancel the purchase or change her mind, the shipping or return costs shall be borne by the customer, unless the regulations stipulate otherwise or the reason for the return is due to an error or defect in the product.
However, in the event of receiving the wrong product or the presence of a defect or damage, the store shall bear the costs incurred in handling the case in accordance with the applicable regulations.
Fifth: Refund
After receiving, inspecting, and approving the return product, the refund process begins.
The refund will be sent to the payment method used in the order, and the time it takes for the refund to arrive may vary depending on the bank or payment service provider.
Sixth: Non-returnable products
Products that have been used, worn, damaged, or altered after receipt will not be accepted, subject to consumer rights and exceptions stipulated in the regulations in force in the Kingdom of Saudi Arabia.
Seventh: How to submit a return or exchange request
To submit a return or exchange request, please contact customer service via:
Contact number: [966534610069]
Please provide us with the order number and the reason for the return or exchange.
